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RE: Peer to peer video call with external users ~Denise Umfanakonygon 24.Jun.13 02:58 PM a Web browser Audio/visual services 8.5.2 IFR1Linux
Strongly suggest you upgrade to the latest client side hot fix. I know there are at least a couple patches specific to how Video + TURN is handled since IFR1 was first released.
To troubleshoot, you'd really need to pull the logs and look at the IP address candidates that are being sent.